Hub Help

Begin Authentication

You can authenticate a customer ID. The process begins with a text message to the customer.

Before you begin

Have the following information ready:

  • Customer phone number to receive a text message.

Begin authentication

  1. In Hub, select Portal.

  2. Type an Application Number. You must create an application number for your own tracking purposes; it is not provided by Intellicheck. The application number can be any combination of letters and numbers. Limitations are as follows:

    • Alphanumeric characters only (no spaces, dashes, or special characters)

    • Maximum length of 17

    • Minimum length of 2

  3. In Language, select English, Spanish, or French.

  4. In Document Type, select one of the following:

    • North American Driver's License/Identification Cards

    • Passport Booklet

    • Other Documents (Passport Cards, Non-North American Driver's License/ID)

  5. Select results (your selections may vary):

    • Capture Face for facial recognition (selfie) capture

    • Criminal Background for a background check

    • Watchlist Insights for a watchlist check against the subscription tier

  6. Click Begin Authentication Process.

  7. In Phone Number, type the customer's mobile number, and then select Continue.

    A text message is sent to the customer. The text message contains a link to begin.

  8. Await results as the customer completes the ID authentication.

Begin authentication

Begin authentication

Enter phone number

Enter phone number

Await results

Await results

Error Messages

The following table shows error messages and their meanings.

Error

Meaning

Action

Your transaction failed. Contact customer support to check that your Intellicheck customer ID is correct.

The Intellicheck Customer ID might be invalid.

You might need to change the Intellicheck Customer ID number. A user assigned to the Account Admin role can do this. In your Profile, make note of the Customer to which you are assigned. Then you or an account admin can select User Admin \> Customers. Find the customer to which you are assigned, and then select Edit. On the Edit Customer page, verify the Intellicheck Customer ID or change it if necessary. Click Update to save your changes. Select Portal, and then retry the authentication.

Last modified: 03 October 2024
PortalCustomer Authentication