Begin Authentication
You can authenticate a customer ID. The process begins with a text message to the customer.
Before you begin
Have the following information ready:
Customer phone number to receive a text message.
Begin authentication
In Hub, select Portal.
Enter an Application Number. You can optionally create an application number for your own tracking purposes; it is not provided by Intellicheck. The application number can be any combination of characters. Limitations are as follows:
Maximum length of 25
Minimum length of 2
In Language, select English, Spanish, or French.
In Document Type, select one of the following:
North American Driver's License/Identification Cards
Passport Booklet
Other Documents (Passport Cards, Non-North American Driver's License/ID)
Select results (your selections may vary):
Capture Face for facial recognition (selfie) capture
Click Begin Authentication Process.
In Phone Number, type the customer's mobile number, and then select Continue.
A text message is sent to the customer. The text message contains a link to begin.
Await results as the customer completes the ID authentication.
Begin authentication
Enter phone number
Await results
Error Messages
The following table shows error messages and their meanings.
Error | Meaning | Action |
|---|---|---|
Your transaction failed. Contact customer support to check that your Intellicheck customer ID is correct. | The Intellicheck Customer ID might be invalid. | You might need to change the Intellicheck Customer ID number. Contact Intellicheck for help. |