Hub Help

Portal

Portal authenticates your customer's identity in three steps. It starts with a text message, the customer scans an ID, and then you receive an ID validation result.

Capture animation

To begin, you type an application number, select a language, and select a document type.

Portal start page

Languages

Languages include English, Spanish, and French.

Portal languages

Document types

Document types include driver's license, passport, and others.

Portal document types

Text message

A text message begins the process. Any valid phone number is accepted. International numbers are also supported.

Portal phone number page

Alerts

Alerts keep you informed.

SMS sent

Progress

Progress is tracked.

Progress indicator
Progress icons

Timer

A timer counts down to the expiration.

Countdown

Results

Results are summarized for you. The customer does not see results.

Portal v1 process results
Portal v2 process results
Last modified: 03 October 2024