Review Results
On the Portal results page, status icons graphically summarize results.
Green checkmark indicates success. Green is applied to the Success icon if the ID document passed a verification check.
Red X indicates failure. Red is applied to the Failed icon if the ID document did not pass a verification check.
Gray indicates a normal result.
Light yellow indicates a warning result.
The following illustration shows all possible icons, their status colors, and labels.
Result descriptions
The following table describes result icons and their meanings.
Icon | Description |
|---|---|
 | Success. The ID document passed a verification check. For North American ID documents, such as a driver license, Success means the ID document barcode format passed our verification check. For international ID documents, such as a passport or passport card, Success means the machine-readable zone (MRZ) passed a verification check. Keep in mind that Intellicheck provides results that can help you make a decision. Success is a result, not a decision. It is not, nor does it imply, a decision regarding eligibility. |
 | Expired. The ID document is expired. |
 | Reissued ID. The ID document was identified as a duplicate of the original. |
 | Address Mismatch. The OCR address does not match the address in the barcode or MRZ data. |
 | Face Mismatch. The selfie does not match the photo on the ID document. |
 | Liveness Detection Fail. The selfie did not successfully pass liveness detection. Liveness detection checks that the person is genuinely present. |
 | OCR Mismatch. The optical character recognition (OCR) text did not match the equivalent text found in the ID document barcode or machine-readable zone (MRZ) data. |
 | Failed. The ID document failed a verification check. For North American ID documents, such as a driver license, Failed means the ID document barcode did not pass our verification check. For international ID documents, such as a passport or passport card, Failed means the machine-readable zone (MRZ) did not pass a verification check. Keep in mind that Intellicheck provides results that can help you make a decision. Failed is a result, not a decision. It is not, nor does it imply, a decision regarding eligibility. |
Front photo and face photo
Enlarge the Front Photo (ID document photo) to rotate and zoom.
Enlarge the Face Photo to rotate and zoom.
Facial Results
Facial verification and liveness detection captures a customer selfie and determines if there is a live person. Matching compares the photograph on the ID document to the selfie.
- Face Match
Whether the selfie matches the ID photo. Values are True or False.
- Is Live
Whether the person is genuinely present. Values are True or False.
Document Liveness Results
Did the front-side and back-side of the ID pass a document liveness check? Values are Pass, Fail, or N/A if no check was performed.
- Portrait Substitution
Is the ID document photo replaced?
- Screen Replay
Is the ID document an image or video of a document?
- Printed Copy
Is the ID document presented to the camera a physical, printed document that was designed to imitate a government-issued ID? The printed document may be a photocopy of an authentic document, or the document may be altered/forged.
Process Results
If you selected North American Driver's License/Identification Cards as the Document Type, then Process Results includes a Result status.
The Result is determined by Intellicheck. It is a processing result status code value. The following table describes each of the possible Result values.
Result Status Code | Description |
|---|---|
Pass (DocumentProcessOK) | We authenticated the document. This status code means the document was successfully decoded. |
Fail (DocumentUnknown) | We did not authenticate the document. This status code can be interpreted in two ways. 1. The document data is unrecognized as a government-issued ID. 2. It is a government-issued ID that we are currently unable to process for a specific reason, such as the following: 2a. The document is from a foreign country. 2b. The document is not from a foreign country, but it is completely new and will likely be supported in the near future. 2c. The document data appears to be from a government-issued ID, but we detected a problem. This could mean the document is fake. |
DocumentBadRead | We encountered an error reading media off the document. This status code is returned for certain barcode readers that detect bad reads and provide a read-error result to indicate that a card was detected but no barcode was found. |
DocumentBadDevice | We were unable to process the submitted data. This status code is returned for an unsupported reading device, or if the barcode was not extracted from the image data. |
Document1DDocument | We detected 1D barcode data. This status code means a 1D barcode was detected. 1D barcodes are not processed. We can only process a 2D barcode. |
ErrorBadConfiguration | Jurisdiction processing failed. This status code means that an error occurred during startup or initialization. Contact Intellicheck customer support. |
UnexpectedError | We detected an unknown error while processing the document. This status code means that our system encountered an unexpected result. Contact Intellicheck customer support. |
Result comparisions
The results are divided into two halfs:
On the left half is Process Results (for a North American ID) or Documents Results (for an international document). The left half shows text decoded from the ID document barcode data or from the international document machine-readable zone (MRZ).
On the right half is OCR Results (VIZ). The right half shows text extracted from the ID document visual inspection zone (VIZ) with optical character recognition (OCR) technology.
You can quickly compare results on one side of the page to the other side. Mismatched results appear in a different color.
In this example, Name is mismatched. This occurs when the decoded information does not match the extracted information. Date of Birth is not mismatched, even though the formats differ.
The decoded information on the left comes from the barcode or from the machine-readable zone (MRZ).
The extracted information on the right comes from the visual inspection zone (VIZ) through an optical character recognition (OCR) scan.
Fraud Result
The Fraud Result section includes a Fraud Score and a Risk Score.
See Fraud Results for more information.
Copy and download results
Copy results to the clipboard and download results as a portable document format (PDF) file.
